1. Intake conversation. We review imagery, provenance, usage, and timeline. No blind estimates - context drives engineering.
2. Studio examination. Pieces are evaluated on the bench under raking light. You receive a written scope: frame, suspension, comfort layers, and finish.
3. Material sign-off. Swatches are approved in your space when needed; large hides are inspected for grain continuity before cutting.
4. Bench production. Single-team accountability - the same master craftsperson often shepherds a piece from pattern through final detail.
5. Delivery & care. Conditioning instructions, photographic record, and optional revisit for seasonal leather care in the first year.
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